Support for Your Robotic Journey with Smart Bee Robotics & Keenon
Online Presentation
Embark on a virtual journey to discover the potential of our cutting-edge robots. Our online introductions and presentations offer a comprehensive insight into the capabilities of each robot, providing a sneak peek into the future of automation. Explore the features, functionalities, and tailored solutions that our robots bring to your business. Take the first step towards innovation right from the comfort of your screen.
On-Site Visit
Ensure a seamless integration of our robots into your business space with our scheduled field visits. Our experts will conduct a detailed checklist assessment, evaluating factors such as flatness, connection suitability, and overall space specifications. This personalized approach guarantees that the implementation of our robots aligns perfectly with the unique requirements of your business. Schedule a visit and let us tailor our solutions to fit your space seamlessly.
After-Sales Support
Our commitment to your success extends far beyond the initial purchase. With our after-sales support, enjoy peace of mind for two years post-purchase, ensuring your robot operates at peak performance. Additionally, we offer extended support plans for continued assistance after the initial period. Our dedicated team is ready to address any queries, provide timely maintenance, and offer solutions that evolve with your business needs. Partner with us for a journey of sustained excellence.
Benefit from round-the-clock assistance with our professional customer service staff available 24 hours a day, 365 days a year. We swiftly respond to service requests, collaborating across various departments to ensure timely and effective resolution. Our systematic service platform records and tracks your needs, guaranteeing a comprehensive support experience.
Experience uninterrupted operations with our remote technical support. Our engineers, equipped with reliable network connections, swiftly identify and address faults remotely, minimizing system interruption in emergencies.
For situations requiring hands-on attention, our senior technical engineers respond promptly to on-site maintenance needs. Compliant with local regulations and safety requirements, our team ensures the swift and efficient repair of your robot and charging accessories.
Empower your team with knowledge through our comprehensive training courses. Designed to transfer essential knowledge and skills, our on-site training enables your personnel to quickly master robot usage and basic problem-solving capabilities.
Centered around our customers, we prioritize service excellence. Fueled by customer experience, our closed-loop process of service planning, delivery, measurement, analysis, and improvement ensures a continuous enhancement of our service operation level. We actively listen to your feedback and implement effective measures for an ever-improving customer experience.